When you approach people in anger, you create new problems.

Try these tips for talking to people when you are steamed.

1. Wait to talk until you are feeling more calm.

2. Talk more softly than usual.

3. Don't accuse or blame.

4. If you can't reach a solution, agree to meet later and try again.

5. Admit your role in the problem. Don't make excuses.

It is wise to direct your anger towards problems-not people; to focus your energies on answers - not excuses.

- William Arthur Ward